If one gives an answer before he hears, it is his folly and shame.
(Pro 18:13 ESV)
Listen first, speak later. This should go without say, right? I quote Schaeffer in my book who said that if he knew he only had an hour with a person he’d spend the first 55 minutes asking questions so when he spoke for the last 5 minutes he would know that what he was saying was relevant to the person. This cannot be overemphasized; listen, listen, listen. Ask questions. Learn to ask GOOD questions, probing questions, worldview-unwrapping questions. Ask them respectfully, listen carefully and then respond wisely.