What they mean, what they say

Here’s an excellent little piece reminding us that the skirmishes that may happen around this topic of discussion or that topic of discussion may not be where the real battle lies. Don’t waste your time on distractions; it is not good for anybody involved.

It’s a short article so I recommend just reading it, but below I highlight a few of the key quotes I enjoyed.

“Listen, don’t just hear.” Ask for clarification. Try to understand. … This also applies to the hostile.

It takes care to know the difference between authentic and posturing anger…

Some excellent advice with some good examples to illustrate. Enjoy.

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